Introduction

Color Orchids (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you browse our site, create an account, or place an order, we may collect:

• Contact details such as your name, email address, phone number, billing and shipping address.
• Order information, including products purchased, order value, and order history.
• Payment information, processed securely by our payment provider — we do not store your full card details.
• Technical information such as your IP address, browser type, and pages visited, collected automatically via cookies.

How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and customer support.
• Create and manage your account.
• Send order confirmations, shipping updates, and, where you have opted in, marketing communications.
• Improve our website, products, and services.
• Comply with legal and accounting obligations.

Cookies

Our website uses cookies to keep you logged in, remember items in your cart, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Sharing Your Information

We share your information only where necessary, with trusted third parties such as payment processors, shipping carriers, and email service providers who help us operate our store. We do not sell your personal information to third parties.

Data Retention

We retain your account and order information for as long as needed to provide our services and to meet our legal and tax obligations.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. If you have an account with us, you can also view and update some of this information directly from your account page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@colororchids.com.